How To: Appointment booking at your practice

Below is a brief guide on how to schedule an appointment with a clinician at your registered member practice.

Bedwell Medical Centre and Roebuck Surgery

Routine appointments can be up to a three week wait depending on patient specifications. Please book a routine appointment either via the 24 hour patient partner system, the online booking system or by phoning during opening times to speak to a receptionist.

Urgent/Duty Doctor appointments are managed each day by a duty doctor. To book an on the day urgent appointment please phone at 8am when the phone lines first open. Please bear in mind the surgery cannot predict the demand for the urgent / duty doctor appointments so there may be a wait of up to 60 minutes for these appointments. The appointments are 5 minutes and for ONE problem only.

For more information please click here.

King George and Manor House Surgery

King George and Manor House Surgery operate a telephone triage system, please call and a clinician will call you back and discuss your issue. If the clinician decides they need to see you, they will arrange a face-to-face appointment in a suitable time frame. This may be the same day or on another day.

For Nursing appointments, the reception team will be able to book you directly if the appointment requires in-person attendance. There are some conditions and issues that the reception team will be able to book a direct face-to-face appointments with a Doctor, the team will advise you if this is the case.

For more information please click here.

Knebworth and Marymead Surgery

Knebworth and Marymead use a online appointment service called Total Triage for all appointment bookings and Administrative queries. You can access this service via their website and by filling out the online form which asks simple questions about your medical issue. This is then reviewed by a clinician and you will be contacted within 24-48 hours in regards to your issue. You may be given a on the day appointment or offered a routine appointment 4 – 6 weeks in advance.

Appointments cannot be made over the telephone or at the surgeries reception.

The receptionists are able to help anyone who does not have access to the internet and you are also able to complete the forms on tablets located at the surgeries reception areas.

Total triage opening hours can be found on the website here. From time to time the form may be closed earlier depending on demand, Mondays are the busiest days and Friday afternoon are quietest, so the surgery advises for non-urgent issues you contact them on Fridays.

Shephall Health Centre

Whilst we are offering more appointments than last year, demand for appointments is high. To provide the best possible service for patients, it is practice policy for patients to complete an e-Consult for doctor appointment requests so a clinician can prioritise these according to need, which is safer than first come first served.

Shephall use an online appointment service called eConsult as their preferred method of contact for appointments, which involves a series of simple questions about your medical or admin query. Online consultations are available Mon to Thurs 8:30am to 6:25pm and Friday 8:30am till 1pm. These requests are triaged throughout the day by clinicians.

Nursing appointments can be booked via telephone or via eConsult. You can also continue to call the surgery administration team if you do not have access to the internet.

For more information click here.

Symonds Green Health Centre

You can request an appointment at Symonds Green Health Centre by complete either there online form or calling the reception team.

For same day appointments they ask that you contact the surgery via their online form from 8am.

For more information click here.